C2B CAI Call by Call Call Center Callplan CAS – Computer Aided Selling CATI (Computer Aided Telephone Interviews) CBT – Computer Based Training CD = Corporate design CD = Creative director Cell Phone CGI Chat Churn / Abwanderung CI-Corportate Identity CI/CD Agentur CIC – Customer Interaction Center CIS – Customer Interaction Software CIS – Customer Interaction System CL / Closed Loop Click-Through-Rate (CTR) Click-Trough Client Management Client Mining Cloaking Cluster Clusteranalyse CLV – Customer Lifetime Value CMS – Content Management System Coaching

Collaboration Commerce Server Computer Aided Selling Computer Aided Selling (CAS) Confirmation Congress Conjoint Measurement Contact Management Content Content Management System Content Provider Content Providing Content Syndication Content-Werbenetzwerk Controlling-Systeme Cookie Copytest Corporate (Social) Responsibility Corporate Communications Corporate Events Corporate Identity Corporate Publishing Cost per Contact Cost per interested person Couponing

Corporate (Social) Responsibility